Terms and conditions

Shipping Schedule — South Africa Orders Only

Plants & Bulbs

  • Orders for plants and bulbs are shipped on Mondays only.

  • The cut-off time for placing orders is 12:00 PM (midday) on Saturdays.

  • Orders placed after this cut-off will be shipped the following Monday.

Clivia Seeds

  • Seeds are harvested in June and shipped from end of July to end of August of the same year.

  • You will receive an email notification once your seed order has been shipped.

  • It is the purchaser’s responsibility to track the parcel using the selected courier’s tracking service.

  • Please Note: Global Mail orders do not include tracking.

For South African seed orders via The Courier Guy:
👉 Track Your Order Here:

Payments — All Orders

  • Payments are processed securely through our trusted online partners:
    ✔️ PayFast
    ✔️ Paystack

  • A PayPal option is available for international seed orders only.

If you experience any payment issues, please contact us:
📩 Use the Contact Us form
📱 WhatsApp: +27 (0) 81 711 0250

We are happy to assist with any queries.

Refund & Shipping Policy — Utopia Clivias

Refunds — Plants, Bulbs & Seeds

  • No refunds will be issued once an order has been placed, confirmed, and paid for.

  • Refunds will not be granted due to customer negligence in the care of seeds, seedlings, mature plants, or bulbs. It remains the responsibility of the purchaser to familiarise themselves with the proper care — all relevant information is available on our website.

Damages & Incorrect Orders

  • Inspect your order upon receipt.

  • Should there be any dissatisfaction regarding the condition of your plants (within reason) or if you receive an incorrect order, you must contact us within 48 hours.

Return Policy — 24 Hours Only

  • Customers have 24 hours from the time of delivery to notify us of any issues and request a return.

  • To be eligible, items must be in the same condition you received them and in original packaging.

How to Log a Return:

Returns are only accepted after prior approval. Parcels returned without requesting a return will not be accepted.

Refund Process

  • Once the returned items are received and inspected, we will notify you regarding approval of the refund.

  • If approved, refunds will be processed to the original payment method.

  • Please allow several business days for processing and funds to reflect.

Courier & Shipping Disclaimer

  • Utopia Clivias does not accept responsibility for courier delays, mishaps, damages, or losses once the parcel leaves our premises.

  • All shipping risks remain with the purchaser.

  • Please refer to our full Terms & Conditions for detailed policies.

Clivia Seed — International Terms & Conditions

  • A Phytosanitary Certificate option is available at checkout for applicable countries.

USA Customers:

  • A Small Seed Lot Import Permit is mandatory.

  • You are responsible for arranging onward shipping from the inspection station to your home. Shipping fees only cover delivery to the inspection station.

  • You must state your Green & Yellow Label number at checkout.

  • Unforeseen import costs (customs, inspection, taxes) are the responsibility of the purchaser.

Risk Disclaimer:

  • Utopia Clivias does not accept liability for risks associated with shipping, including:

    • Parcels destroyed by officials or port authorities

    • Parcels lost in transit

Clivia Seed — South Africa Terms & Conditions

  • All shipping risks remain the responsibility of the purchaser.

Packaging Policy — Plants, Bulbs & Seedlings

  • All plants, seedlings, and bulbous plants are sent healthy, with good roots and/or bulbs.

  • Items are removed from soil, thoroughly washed, and carefully packed to protect roots, leaves, and bulbs.

  • Bulbous plants have leaves and roots trimmed for safe transport.

Clivia Pollination & Seed Harvest Policy

  • To ensure mature, high-quality seed with better germination rates, we harvest seeds in June.

  • Seeds are shipped from the end of July to end of August of the same year.

  • Though plants are isolated and hand-pollinated, outcomes of Clivia seeds or seedlings cannot be guaranteed.

  • Seeds are cleaned thoroughly and shipped mould and fungus-free.

Cart Notice

  • Products in carts are not reserved until the checkout process is completed and full payment is made.

We pride ourselves on bringing you the latest trends and exceptional quality in Clivia breeding.